Refund policy

Returns
We accept returns on orders of $65 or more purchased directly from 5 SENS | Your Mood Bottled, within 14 days of delivery. The $65 is the order total after discounts, before tax and shipping. Items must be unopened, unused and in their original packaging. Orders under $65 are final sale.

To start a return, email help@5sens.co with your order number and the reason for the return. Return shipping is paid by the customer. We do not provide prepaid return labels. Original shipping charges are not refunded. Refunds are issued to the original payment method.

Final sale
Discovery Kits, gift cards and free gifts are final sale and cannot be returned or exchanged. Sets such as the It Couple must be returned or exchanged as a full set.

Free gifts
If a return brings your order under the amount required for a free gift, the free gift must be returned unopened with it, or its retail value is deducted from your refund. During the holiday season, the free gift is a Happy Tears 10 mL ($29) on orders of $75 or more.

Damaged, defective or wrong items
Email help@5sens.co within 7 days of delivery with your order number and photos, and we will send a replacement. Claims made more than 7 days after delivery cannot be accepted.

Holiday Exchange
Orders of $65 or more placed October 20 through December 25, 2026 can be exchanged for an unopened item through January 15, 2027. Return shipping is paid by the customer. Details: Holiday Exchange

Retail partners
Purchases from Amazon, TikTok Shop and other retail partners follow that retailer's return policy.